Amazon Business FAQ

You are asked for a password because you have an existing Amazon account with your UC Merced email address. If you cannot remember the password for that account, select “Forgot password” to reset. If you still have trouble resetting the password, call Amazon Business Customer Service at (866) 486-2360.

Once your password is reset you will either, depending on your situation, separate your order history or convert your existing account into an Amazon Business account. 

Contact Amazon Business Customer Service:

• Phone: (866) 486-2360
• Email: amazonbusinesscs@amazon.com

No. In accordance with UC purchasing policies, the Amazon Business account can be used only for business purchases. UC Merced Supply Chain Center of Excellence will have access to all purchasing history made through the Amazon Business account.

Amazon Business orders placed on your Procurement Card need to contain all required documentation/approvals for the P-Card reconciliation and auditing process. Amazon Business orders placed in Oracle complete the requisition approval process within the workflow. There are no externally required approvals.

Amazon Business in Oracle: You will receive an email notification immediately after you place your order and again when your order has been approved. Your order will not be fulfilled and shipped until it is approved.

Amazon Business using P-Card: You will receive an email notification immediately after you place your order stating fulfillment and shipping estimates. If your order contains a restricted product, it will be routed for P-Card administrator approval. Note: All other approvals (EH&S, fiscal, faculty, etc.) must be obtained prior to purchasing to meet reconciliation and audit requirements. You will receive email notification of the P-Card administrator's decision and the order will be completed after approval. 

Diversity and Ownership Credentialed Sellers are marked as “Organization Preferred” on the Amazon Business account. When shopping, you will see a green check mark with “Organization Preferred” on items that have an offer from a diverse supplier. You also can apply filters on the left side of the search results screen for specific credentials.

The URLs are different. You can search for the product in both sites by the Amazon Standard Identification Number (ASIN) in the product description details. ASINs start with “B0”.

Amazon Business provides a dynamic marketplace of products with changing prices and quantities. Controls are in place to account for these fluctuations. Although the email instructs you to contact your Amazon Business account administrator, the best way to get more information on a halted order is to contact Amazon Business Customer Service at (866) 486-2360 or here.

There are five instances in which orders can be canceled due to Amazon Business limitations:

Safeguards – If the approval is not completed within the seven-day cart lock and the order falls outside the safeguards at the time of approval, the item or order will be canceled.

Multiple Sessions – Multiple account sessions can result in a canceled order. When shopping on Amazon Business, make sure to use one session per order.

Changing or Modifying Cart – If a purchase order is sent with deleted line items or modified quantities, the order will be rejected.

Address on Final PO Differs from Address at Checkout – If the checkout address is inside the contiguous United States but the address on the PO is outside it, the order will be canceled.

ZIP Code Change for Next-Day Delivery – If the ZIP code on the final PO differs from the ZIP code used for the address at checkout and the item is set for next-day delivery, the order will be canceled.

Any order subject to an approval workflow will not be processed until final approval. The order will remain in your order history for up to seven days as "pending" until Amazon receives approval confirmation. Once approved, you will receive an email confirmation. If the order is not approved within seven days, the order will be canceled and you will be notified by email. If the cart was canceled and you still need the items, you will need to resubmit the order for approval.

Yes. You may choose to purchase on Amazon Business online and check out using your P-Card. Note that all P-Card and purchasing approval requirements still apply to these purchases.

The shipping address listed in the Amazon Business account is not used for delivery purposes. Amazon Business will deliver your order based on the “Ship To” address selected on the requisition. Review your order carefully during checkout to ensure you have selected the correct delivery address.

To return an item, navigate to “Your Orders” in Amazon Business to find the item(s) you want to return.:

1. Select “Return”
2. Choose a reason for return
3. Print label and authorization
4. Prepare package and return label

Items shipped and sold by Amazon.com can be returned within 30 days of receipt of shipment. Return policies, and timeframes, can vary if the purchase was made from a third-party seller.

Product returns are limited to refunds and can be initiated only by the P-Card user or administrator. To replace the item, please re-order.

Millions of products are eligible for Business Prime shipping and are designated with the Prime logo. You will be charged applicable shipping fees for items not eligible for Business Prime Shipping. Learn more.

Besides free two-day shipping on millions of eligible items, Business Prime shipping provides everyone on the UC Merced Amazon Business account access to Prime Early Access and Prime Day deals. Business Prime shipping currently does not include consumer programs such as Prime Pantry, Fresh, Music or Video.

For order, transaction, shipping and general inquiries, contact Amazon Business Customer Support at (888) 281-3847 or email amazonbusinesscs@amazon.com